Since Osprey was founded in 1974, every single product design bearing the Osprey name has passed through the hands of owner and founder Mike Pfotenhauer, undergoing relentless scrutiny. From stitching the first lines of custom-fitted packs, to meticulously designing innovative products with intuitive features, to forging personal relationships with the sewing operators who construct the packs, Mike has been the unbreakable thread that makes Osprey a company like no other.
Mike isn’t the only one ensuring that every product meets the exacting standards worthy of this lifetime guarantee. Hired in 1990 as one of the original Navajo sewers, Marilyn Jones has had a hand in creating Osprey packs for 20 years. She is now responsible for all pack repairs. “Sometimes a pack comes in and I’ll recognize it,” Marilyn says. “I see how it’s held up over the years, and what adventures it’s been through. Then, I make sure it goes even further.”
Mike says his innovative designs and commitment to top-notch manufacturing shows in every product, even, or especially, decades later. “Osprey is, in large part, about exceptional relationships,” says Mike. “Between the pack and its wearer. The pack and its makers. The company and its staff.” He continues, “So many of our staff have been with the company for decades. It shows how fervently we believe in our process and products. The All Mighty Guarantee proves it.” No wonder there’s such a close relationship between the words “Osprey” and “quality”. You could say it’s a lifetime commitment.
Source text: Osprey US
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